How to return an order:
1. To process the return, log into your account from https://www.factorydirectjewelry.com/login.php?from=account.php, click 'Completed Orders' on the right and then click the 'Return Items' button.
2. How to Package Your Return: Package all your items securely so it is one unified package ready for delivery. Include the return form, a packing slip and other materials sent to you by FactoryDirectjewelry.com.
Please Note: You should NOT indicate on the package that it contains jewelry, diamonds or other luxury-related items, as this invites theft.
3. Shipment and Insurance: Use the following shipping methods depending on the value of your order. The minimum return shipping method should be FedEx Ground with insurance and a signature required. Make sure you can track your package. This will help guarantee that the package arrives at FactoryDirectJewelry.com for quick and easy refunding.
4. For any items that is over 30 days and needs to be resize or exchange, there is a $25.00 handling fee.
5. All Return Packages should be Mailed to:
640 S. Hill St.
Los Angeles, CA 90014
At FactoryDirectJewelry.com, we are committed to providing excellent customer service and outstanding value in fine jewelry while respecting and protecting the privacy of our customers. To better serve you, we may collect and maintain certain information regarding, for example, your product and service preferences, dates of special occasions related to people you buy gifts for (e.g., birthdays), and billing and shipping address. Under no circumstances do we sell or rent this information to other businesses, and we protect and enforce the confidentiality of this information. We respect your privacy and seek to protect the trust you place in FactoryDirectJewelry.