I'm fairly new to the internet. When I contacted FactoryDirectJewelry.com for help with ordering, their customer service walked me through it over the phone! Such great service! The ring was a gift for my husband who is a wiz on the internet but this had to be a surprise for him. The engraving is beautiful too. I know I will be back for my jewelry purchases. Great jewelry and great customer service. I can't rave enough about them!