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Returns & Exchanges

What is your return policy?

We have a 30-day return policy. If you aren’t totally satisfied with your purchase you can send your jewelry back for a full refund within 30 days of receipt. Items sent back outside the return window do not qualify for refunds.

  • Refunds will exclude shipping costs.
  • Customer will be responsible for return shipping costs.
  • Refunds will only be granted when returned items are in our possession.
  • All refunds will be credited to the original payment method.
  • Any items or orders that have minor adjustments and/or alterations will be charged a 20% restocking fee.

How do I return my items?

To send your item(s) back for a refund please make sure you are within the 30 day return window first (30 day return window starts from the day you receive your item(s)).

If you are within the 30 day window click here for detailed instructions on how to send your items for a refund.

Can I get a refund after 30 days?

Items sent back outside return window do not qualify for refunds. All items sent to us that are not eligible for refunds will be sent back.

When will I get my refund?

Refunds will only be granted when returned items are in our possession. Refunds may take up to 2 -3 business days to be processed after we receive them.

What is your exchange policy?

If you are not completely satisfied with your order, you can return your items for an exchange within 30 days from the date of receipt.

  • You will be responsible for return shipping costs unless Factory Direct Jewelry is at fault for sending you an incorrect or defective item.
  • All items sent to us that are not eligible for exchange will be sent back.
  • Any items sent back with minor adjustments and/or alterations will be void from an exchange and sent back.

How Do I Start An Exchange?

To send your item(s) back for a exchange please make sure you are within the 30 day return window first (30 day exchange window starts from the day you receive your item(s)).

If you are within the 30 day window click here for detailed instructions on how to start an exchange.


Need More Help?

You can contact us by email, live chat or over the phone