Return Instructions

To send your item(s) back to us for a return please follow the instructions listed below:

1. Package all your items securely so it is a one unified package ready for delivery.

2. Inside the package please include the following:
    • Full Name
    • Order Number
    • All original packaging sent to you by Factory Direct Jewelry
    • Small Note that says refund

3. When sending items back to us we always advise to send them using services that provide tracking information and insurance. We don’t guarantee that we will receive your returned item. If your item gets lost in transit we cannot be accountable for that.

4. Send you item(s) to the following address:

FDJ Store
640 S. Hill St.
Suite A542
Los Angeles, CA 90014

Please Note: You should NOT indicate on the package that it contains jewelry, diamonds or other luxury-related items, as this invites theft.

Need More Help?

You can contact us by email, live chat or over the phone