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warranty & Repairs

Do you have warranty on your items?

We offer a 1-year warranty against all defects in manufacturing and workmanship. All our items are carefully inspected before being shipped out. In the rare event that your items arrive defective or suffer from a manufacturing defect within the 1-year period, please send us an email at support@factorydirectjewelry.com with the following information:

1. Full Name
2. Order Number
3. Subject Line: Defect
4. Explanation of the defect
5. High quality photo or video showing the defects. If images are not provided, we will not be able to complete your request.

Our agents will look into your request and get back to you as soon as possible with an email.


Need More Help?

You can contact us by email, live chat or over the phone