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Return Policy

FactoryDirectJewelry.com wishes you to be satisfied with every purchase you make from us, but we understand that sometimes this may not be the case. If you are not completely satisfied with your order, you can return your items for a refund within 30 days from the date of receipt, except for engraved or any customized jewelry, which cannot be returned or exchanged.

  • Refunds will exclude shipping costs.
  • Customer is responsible for return shipping costs.
  • Refunds will only be granted when returned items are in our possession.
  • Refunds may take up to 2 -3 business days to be processed after we receive them.
  • All refunds will be credited to the original payment method.
  • All items sent to us that are not eligible for refunds will be sent back.
  • Any item sent back with minor adjustments and/or alterations will be charged a 20% restocking fee.

Return Instructions:

To send your item(s) back for a refund please make sure you are within the 30 day return period first. If you are within the 30 day period please follow the following instructions below:

1. Package all your items securely so it is a one unified package ready for delivery.

2. Inside the package please include the following:
 
    • Full Name
    • Order Number
    • All original packaging sent to you by Factory Direct Jewelry
    • Small Note that says refund

3. When sending items back to us we always advise to send them using services that provide tracking information and insurance. We don’t guarantee that we will receive your returned item. If your item gets lost in transit we cannot be accountable for that.

4. Send you item(s) to the following address:

FDJ Store
640 S. Hill St.
Suite A542
Los Angeles, CA 90014

Please Note: You should NOT indicate on the package that it contains jewelry, diamonds or other luxury-related items, as this invites theft.


Need More Help?

You can contact us by email, live chat or over the phone