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Exchange Instructions

To send your item(s) back to us for an exchange please follow the instructions listed below:

1. Package all your items securely so it is a one unified package ready for delivery.

2. Inside the package please include the following:
 
    • Full Name
    • Order Number
    • All original packaging sent to you by Factory Direct Jewelry
    • Small note that says exchange along with the sku number or name of the item you want to exchange your item(s) with.     NOTE: If you are exchanging with a different size just mention the new size you want to exchange your item with.
    • If your sending your items to be exchanged with a different size, we will automatically process the exchange and ship it back to you.
    • If the item you want to exchange with has a greater monetary value, we will email you once we have your item in our possession so you can give us a call and we can charge you the difference over the phone.
    • If the item you want to exchange with has less monetary value, we will automatically refund you the difference and process the exchange.

3. When sending items back to us we always advise to send them using services that provide tracking information and insurance. We don’t guarantee that we will receive your returned item. If your item gets lost in transit we cannot be held accountable.

4. Send you item(s) to the following address:

FDJ Store
640 S. Hill St.
Suite A542
Los Angeles, CA 90014

Please Note: You should NOT indicate on the package that it contains jewelry, diamonds or other luxury-related items, as this invites theft.


Need More Help?

You can contact us by email, live chat or over the phone