Home / Shipping and delivery
Shipping and delivery
Most orders leave our Los Angeles facility within 1 to 2 business days. Here is what shipping costs, how long delivery takes, and where we ship.
Rates
Rates and delivery times
Every order is packed and shipped from our own facility, so nothing waits on a warehouse hand-off. The delivery windows below start the day your order leaves us, not the day you place it.
How to read these times
Add 1 to 2 business days of processing to any window below. An order placed Monday on standard shipping usually arrives the following week.
United States
| Service | Cost | Delivery |
|---|---|---|
| Standard, orders $99 and over | Free | 6 to 8 business days |
| Standard, orders under $99 | $5 | 6 to 8 business days |
| Expedited | $24.99 | 4 business days |
Canada
| Service | Cost | Delivery |
|---|---|---|
| Standard | $19.99 | 9 to 12 business days |
| Expedited | $39.99 | 4 to 5 business days |
International
| Service | Cost | Delivery |
|---|---|---|
| Standard | $19.99 | 9 to 15 business days |
| Expedited | $39.99 | 5 to 7 business days |
We ship with USPS and FedEx. The carrier is chosen at fulfillment based on your address and the service you selected.
Tracking
Finding your order and tracking number
Your order number arrives by email the moment you check out. A second email with your tracking number follows once the package leaves our facility. Both are sent automatically, so there is nothing you need to request.
Track your order
Enter your order number and the email you ordered with to see exactly where your package is.
Cannot find the email?
Check your spam, junk, and promotions folders first. Order confirmations and tracking notices land there more often than anywhere else. If it is truly missing, our team can look it up using the email address you ordered with.
Coverage
Where we ship
We ship across the United States and to more than 60 countries. If you do not see yours below, contact us before ordering and we will check whether we can route it.
United States
- All 50 states
- All US territories
- APO and FPO addresses
Canada
- All provinces and territories
- Standard and expedited available
International destinations
Europe
Belgium, France, Germany, Italy, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, and the United Kingdom.
Latin America and the Caribbean
Anguilla, Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, Cayman Islands, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, Falkland Islands, French Guiana, Grenada, Guadeloupe, Guatemala, Jamaica, Martinique, Mexico, Moldova, Montserrat, Netherlands Antilles, Nicaragua, Panama, Paraguay, Peru, Saint Kitts and Nevis, Saint Lucia, Saint Vincent, Suriname, Trinidad and Tobago, Turks and Caicos Islands, Uruguay, Venezuela, and the British Virgin Islands.
Asia and Oceania
Australia, Bangladesh, China, Hong Kong, India, Japan, Macao, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam.
Middle East
Bahrain, Oman, Saudi Arabia, and the United Arab Emirates.
Africa
Egypt, Morocco, and South Africa.
International
Duties, taxes, and customs
Shipping charges cover transport only. Import duties, taxes, and customs fees are set by your country and are not included in what you pay us. Your carrier collects them, usually at delivery.
Worth knowing before you order
These charges apply to any international order from any retailer, and the amount depends entirely on your country's rules. We have no way to calculate or waive them. If the total matters to your decision, check your country's import thresholds before you order.
Delivery windows for international orders do not include time spent in customs, which varies by country and sits outside our control and the carrier's.
Questions
Common questions
Most orders leave our facility within 1 to 2 business days. Orders placed on weekends or holidays start processing the next business day.
Yes, on standard shipping to US addresses. The threshold applies to your order total before tax. Expedited shipping is available at the rate listed above.
Yes, at the same standard rates as the rest of the country. Delivery can run a few days longer than the listed window.
Yes. Both go out through USPS. If you choose expedited we may route it differently, so use a street address when speed matters.
Carriers sometimes take a day to register the first scan after pickup. If there is no movement after two business days, contact us and we will chase it with the carrier.
Contact us with your order number. We will open a trace with the carrier and work with you from there. Do not wait, since carriers put time limits on claims.
Reach out as soon as you can. If the order has not been packed we can usually update it. Once it ships the address is locked, and the package has to complete delivery first.
