Can I cancel My order?
If your order hasn't been shipped out yet and you want to cancel it a refund will automatically be issued per your request.
If your order has been shipped and you want to cancel it, items should be returned back to us before a refund is issued.
To cancel an order please send us an email at support@factorydirectjewelry.com or contact us here.
Can I make changes to my order?
Yes! As long as your order hasn't been shipped yet. If are looking to make any changes to your order please give us a call at 888.226.5138 or send us an email at support@factorydirectjewelry.com as soon as possible.
