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Return policy
You have 30 days from the day your order arrives to send it back for a refund. Here is exactly how it works, what qualifies, and what to put in the box.
Eligibility
What can be returned
Most pieces in our catalog are returnable within 30 days of the delivery date. Anything made specifically for you is the exception, since it cannot be resold.
Returnable
- Unworn pieces in original condition
- Items still in the packaging we shipped
- Orders delivered within the last 30 days
Not returnable
- Engraved pieces
- Custom or personalized jewelry
- Orders past the 30 day window
Before you resize or alter
Any piece sent back after adjustments or alterations carries a 20% restocking fee. If you are unsure about fit, contact us before taking it to a jeweler and we will walk you through sizing.
Refunds
How refunds work
Once your package reaches our facility, we inspect the piece and process the refund. The timeline below covers what happens on our end.
| What | Details |
|---|---|
| Processing time | 2 to 3 business days after we receive your package |
| Refund method | Credited back to your original payment method |
| Shipping costs | Original shipping is not refunded, and return shipping is paid by you |
| Restocking fee | 20% on items sent back with adjustments or alterations |
| Ineligible items | Shipped back to you at no charge |
Refunds are only issued once the returned item is physically in our possession, so tracked shipping is worth the few extra dollars.
Step by step
Sending your item back
Confirm you are inside the 30 day window, then follow these four steps.
- Pack everything as one unit Secure the piece so nothing shifts in transit, and seal it as a single package ready for delivery.
-
Include these four things inside
- Your full name
- Your order number
- All original packaging we sent you
- A short note that says refund
- Ship with tracking and insurance We cannot guarantee receipt of a package we never get. If an item is lost in transit without tracking, we are not able to account for it.
- Send it to our return address The full address is below. Keep your tracking number until the refund clears.
Where to send it
Return address
Ship returns to
FDJ Store
640 S. Hill St., Suite A542
Los Angeles, CA 90014
One important note
Do not write jewelry, diamonds, or anything luxury related on the outside of the package. Labeling the contents invites theft in transit.
Questions
Common questions
The clock starts the day your order is delivered, not the day you placed it. Your tracking confirmation shows the delivery date.
Yes. Size exchanges follow the same 30 day window. Reach out to our team first so we can hold the replacement size for you.
Engraved and custom pieces are made specifically for you, so they cannot be returned or exchanged. If something arrived wrong or damaged, contact us and we will make it right.
Yes, return shipping is your responsibility. We recommend a tracked and insured service, since we can only issue a refund on a package that reaches us.
You will get an email confirmation once we process it. From there, your bank or card issuer controls how quickly the credit appears on your statement.
